Looking for players that have had their putter shafts replaced by the Custom Shop.

I sent mine out to be replaced and also a new grip put on. The shaft looks generic, no SC or Titleist logo sticker on the shaft. Thought that was really odd because I wanted to keep it looking authentic. I get it back with no resemblance that SC Custom Shop worked on it. Also, was disappointed that the putter head has a blemish on the "top-line" from what looks to be mark from being placed in a vice.

I sent a email to the Custom Shop with order details but have not received a response. Any feedback is welcomed.